PREFACE

Working with PointLoyalty Manager application online is free of charge and application is available for everyone without any restrictions. This condition won't be changed during the entire company lifetime. The PointLoyalty Manager system is hosted on this web site and it follows SaaS (Software-as-a-Service) principle - you don't need to install software on your PCs. We also utilize related SoD (Software-on-Demand) principle - you can subscribe for using professional editions on a monthly basis. Don't pay when you are not using it.

ADDITIONAL SERVICES

In addition to free base functionality we provide customer support and following set of extensions.
  • Additional support - help on using the application, guaranteed answers to questions related to the product.
  • Customization - application tuning according to your requests, integration with third party software, additional reports.
  • Education - seminars, trainings, introduction courses.
  • Consulting - consulting on all issues relevant to loyalty programs management.

SUPPORT

In order to help you to get maximum outturn from using our software product we provide three levels of custom support - "Free" version, available to all users and two commercial offers: "Professional" and "Corporate" editions.
 
Free
edition
Professional
edition
Corporate
edition
All functionality available
Yes
Yes
Yes
Communication means      
Email
Yes
Yes
Yes
Phone
Yes
Support      
Full documentation
Yes
Yes
Yes
Time for answer
2 days
2 hours
Amount of contacts
5/month
non restricted
Amount of contact persons
1
3
Availability
8x5 (Mon - Fri)
24x7
Personnel      
Development engineer
Yes
Yes
Project manager
Yes
Price      
Per month
$0
$150
$600
Per year
$0
$1500
$7000

CUSTOMIZATION

Passing custom data into the system

  • Processing of custom data formats (member operations data, client categories, members).
  • Setting of individual access rules for client FTP server, customization of time intervals for getting the data.
  • Organizing additional ways of transferring the data depending on your needs.

Developing additional modules

  • Development of additional modules for customer specific needs.
  • Development of additional reports in customer format.

CUSTOM INSTALLATIONS

If so required PointLoyalty Manager bonus calculation system can be installed in customer local network. Local installations will be considered on individual base.
Regarding all issues relevant to support, additional services and customization of application please contact our commercial department - sales@pointloyalty.com