Our company provides on terms of SoD (Software-on-Demand) the PointLoyalty Manager system designed to support your loyalty programs and the calculation of bonus points earned by your clients. The software serves for bonuses calculation of any type of business clients, from traditional type shops to social networks support sites. If you have clients - we can calculate bonus points for them.

CREATE YOUR OWN LOYALTY PROGRAMM

1. DESCRIBE YOUR BUSINESS - definition of for what actions you plan to charge bonuses to your clients.
For creation of more flexible programs, you can define in system of a category of your clients and a category of the goods and services. The description of categories of clients and the goods/services - optionally.  details »

Customer operations template - named set of attributes describing the process of client interactions with your business. Templates define the real client operations data structure, which is later used for calculating bonus points.

If you business is "trade", then example of client operation can be "purchase".

Example set of operation attributes

• Purchase date.
• Article title.
• Price.
• Amount of items.
• etc

If your business - "providing internet content", then example operation can be "file transfer".

Example set of operation attributes

• Receiver IP address.
• Receiver account.
• File size.
• etc.

More detailed application description please get in our site - "User manual".
See sample screen forms - "Sample application forms".

« hide 2. CREATE LOYALTY PROGRAMS - the description of the loyalty program rules. Rule is a condition for operations leading to bonuses charge. At receiving client operations data (user activity, characteristic for your type of business), each operation is checked for conformity to the set rules.  details »

Loyalty program - one or several loyalty offers united into one one logical entity for convenience. Loyalty offer - one or more conditions defining rules for calculating bonus points based on client operations data.

Rule types

• Client operations rules - verification of real attributes values against defined conditions.
• Client filtering rules - verification of members' attributes against defined conditions.
• History of client operations rules - verify the previous sequence of client operations against conditions.

Operation rule examples

• To charge bonus points for client operation "rent" it is required that attribute "date of contract" has value 02/01/2008.
• To charge bonus points for client operation "purchase" it is required that attribute «Total price» has value more then 500.

Client filtering examples

• To charge bonus points for client operation it is required that client attribute "date of birth" has value less then 01/01/1998.
• To charge bonus points for client operation it is required that client attribute "education" has value "student".

Example of the rule for client operations history

• To charge bonus points for client operation it is required that client has already made some purchases during 01/01/2007 - 01/31/2007 date interval.
• To charge bonus points for client operation it is required that client has made purchases during 01/01/2010 - 01/31/2010 date interval with total price more then 1000. (condition on sum of attribute "total price")

More detailed application description you can get in «User manual».
See the application form samples - «Application form samples».

« hide 3. PASS DATA FOR CALCULATIONS - transmit to the system the data on real client operations to calculate bonuses. Pay attention that the brought data will be subsequently used at calculations with use of rules of the account of history of client operations.  details »

Data on client operations - actual client operations used to calculate bonus points according to the rules registered in the system. Every client operation should contain information matching the template for operation type and should also contain a client identifier.

Options of data submitting

• Enter the data directly in application forms and copy data from Excel spreadsheet - suitable for small data volumes.
• Upload files with data using application forms or set up FTP service for automatic files upload.
• Use «Web Services» or «REST API» for online integration with existing applications.

Remarks - it is also possible to transfer in files significant amounts of data on your customer base and categories of your products/services.

Let a template for operation "purchase" contain following set of attributes:

• Purchase date.
• Article title.
• price.
• Amount of items.

Example of a record that fits above template:

• 02.04.2001 («Purchase date»).
• Calculator («Article title»).
• 100 («Price»).
• 2 («Amount of items»).
• Client identifier - encrypted credit card number for example.

More detailed application description you can get in «User manual».
See the application form samples - «Application form samples».

« hide 4. COMMUNICATING WITH YOUR PROGRAM MEMBERS - the system to notify your customers about current loyalty offers, record of their transactions and earned bonus points. You can put a special application "Member Console" directly to your site to establish rich communication channel with your customers. See Member Console page for more details.  details »

Communication with a customer – timely informing your customer on current loyalty offers you have, giving information on their purchase record, earned bonus points and past redemptions.

Ways to inform your customers

• Place the "Member Console" application with your company logo directly on your web site. «See example».
• Create your own application using «Web Services» or «REST API» to get required data.
• Direct your customers to this web site, section «For members».

How to register your customers in the «Member Console»

• You can automatically create accounts for your customers. See «REST API» part «Member accounts».
• You can let your customers to register in the system on their own.

Pay attention that you can restrict your customers to see only data related to your company or you can give them access to other companies offers.

For more details on customization and embedding information console see Member Console page.

« hide Additional information on using the system can be found in «Education Center».

USING AN APPLICATION

Free and commercial services

All possibilities of the application are free and the given statement will remain true for all subsequent versions of the product. Support, consulting and additional services are provided for additional fee. We believe that for the majority of users the free version of the application should be sufficient.

Confidentiality

To make bonus calculations it is necessary for you to transfer to system the data on client operations. In case of of loyalty programs with restrictions on characteristics of your clients - the data on your clients.