FREQUENTLY ASKED QUESTIONS
1. How it works?
2. How can I join the loyalty program?
3. I made a purchase but don't see it in the list of my operations on the site. What's wrong?
4. How my personal data is protected?
5. What is the demo mode?
6. What is the loyalty program?
7. What are bonus points and bonus loyalty programs?
8. What should I do with my bonus points?
9. How to start working with the application? Can I see the examples?
10. I don't want to waste time on registering anywhere, can I still see how your system works?
1. How it works?
You should have an identification number (ID) given by the company whose customer loyalty program you have joined.
On our site you can see the history of your purchases as well as total bonus points charged to your account.
You need to
- Register on out site.
- Enter identification number (ID) given to upon joining a loyalty program.
2. How can I join the loyalty program?
Joining the program is made by loyalty program owner.
On our web site you can browse the history of your purchases and view bonus points accumulated on your account.
3. I made a purchase but don't see it in the list of my operations on the site. What's wrong?
The data on your operations was probably not entered into the system so far.
Come back in several days and check again. If the situation did not improve - ask program owner or send an enquiry to
support@pointloyalty.com and we try to help you to resolve the problem.
4. How my personal data is protected?
We do not keep in the system your credit card numbers or other confidential information.
5. What is the demo mode?
If you haven't joined any program yet or haven't registered in the the system - you can evaluate how the system
will work after registration/joining.
In demo mode you can view the data as if you were registered and joined several loyalty programs.
After you actually register and join some program you will be able to see your own data in the same way.
6. What is the loyalty program?
Loyalty program is a way for a company to track customer relationships and to have a chance to reward you for
the long-term cooperation.
Study in details on the site
7. What are bonus points and bonus loyalty programs?
Many companies come to the conclusion that discounts cannot be used forever. Besides, discounts are non-personalized - they do not
reflect personal relationships with the customer. Because of that many companies plant bonus loyalty programs where they charge
some abstract bonus points for customer operations (purchases for example).
After getting certain amount of points company exchange them for gifts and presents for you.
8. What should I do with my bonus points?
You can accumulate certain amount of bonus points which will be enough to get the present or other type of a reward.
Ho much exactly you need to accumulate you can learn from the company providing this loyalty program.
9. How to start working with the application? Can I see the examples?
If you have already become a member of customer loyalty reward program, find out if the company providing it cooperates with
PointLoyalty system. If it does - find out your identification number and password to login into the system.
Run the application Member console and enter this data into form input fields.
The principles of work with PointLoyalty user console are intuitively clear. Each Application screen form has the detailed context help - see button «Help». If you have questions - please contact our friendly support service - support@pointloyalty.com.
The principles of work with PointLoyalty user console are intuitively clear. Each Application screen form has the detailed context help - see button «Help». If you have questions - please contact our friendly support service - support@pointloyalty.com.
10. I don't want to waste time on registering anywhere, can I still see how your system works?
The registration in System takes less then 1minute, but if you don’t want to do it you can use the
demo mode.
The given mode is created for data browsing on behalf of a user, who is already registered in several Loyalty Programs
from different vendors. Take into account that in this mode you can’t save the changed data





