PointLoyalty - loyalty programs online » API

Integration

admin — Mon, 25 May 2009 07:41:00 +0000

Why integration with our solution is profitable?
If you are a supplier of some software (traditional or SaaS) such as sales tracking system or a e-commerce support software – integration with our product will be very useful to you.
You will get an additional functionality in your product without significant efforts from your side. Your customers will be able to charge bonus points for their clients’ actions and create advanced loyalty programs.

Here are the advantages of integration with our product:
- Additional functionality
When you look for your competitors – you can often find that there is much similarity in offered products. Integration with a customer rewards system “PointLoyalty Manger” will help you to stand out against a background and enhance functionality of your product. Integration is simple and does not require much effort from your side.

- Additional profit
You can make this integration module optional and charge additionally for enabling it. You can charge on subscription base, on amount of established reward programs, on amount of processed transactions, etc

- Cutting costs
In essence we propose you to outsource important but non-core part of your system. This way you don’t need to support this part, spend resources on its further development, bugfixing, etc.

On all integration issues http://www.pointloyalty.com/web20.html – please contact technical support of PoinLoyalty company.

Using PointLoyalty API

admin — Tue, 19 May 2009 07:40:00 +0000

Everyone who uses our API http://www.pointloyalty.com/web20_details.html needs to pay attention that fields declared “optional” are very important at times.

We tried to simplify our API to make it easier to learn the system, but we recommend to study the system documentation especially before using it in production.

Example:
Login object has following fields:
- Name – Client name in PointLoyalty Manager.
- Password – Password.
- Locale – Client language string. ‘EN’ by default.
- TimeZoneId – Timezone. String representation as in Java programming language.

Fields «Locale» and «TimeZoneId» are optional and all tests will work without passing them into the system.
But please consider the following:
- If you not an English speaking user and you do not pass «Locale» parameter you will get all
messages from our services in English; date and time fields will be processed according to US
date/time formats, etc.
- If you are not in US/California (where our servers are) – all empty date/time fields by default will
have current US/California time and not time of your time zone as you could expect.

Errors of this kind are easy to avoid by spending a couple of minutes on reading API documentation.

Bonus points redemption

admin — Thu, 14 May 2009 07:38:00 +0000

We continue to answer questions of our users. One of the frequent questions – How to organize bonus points redemption on the client web site using results from PointLoaylty system?
Current version of the system does not have any functionality to support points’ redemption with prizes to program members. We believe this functionality is not required. Every business is so unique that it is almost impossible to come up with a generic solution convenient for everyone.
On other side it is fairly easy to organize the system of rewarding customers with gifts and prizes.
For example:
If a program owner want to create following reward system
- for every 10 earned bonus points give customer an option to choose a gift from list A.
- for every 1000 earned points – gifts from list B.

How to organize this system on your site?
1. Your customer enters your site. You request the amount of bonus points he earned from our system (API – http://www.pointloyalty.com/web20_details.html).
2. Assume he has 45 bonus points.
3. On the page designed to choose gifts you display only items from list A. Items from list B remain invisible.
4. If the customer selects some gift – call our API and reduce amount of his points by 10 points. After choosing 4 gifts, items in list A also become invisible.

Why we don’t want to automate this process?
We don’t know following:
- what design you choose for the page with gifts
- what should happen in your system after customer gets a gift
- do you want to display unavailable gifts to your clients?
- etc

This functionality despite looking simple will be individual for every client.
Of course we will help you with integrating our system with your software; we will take into account all your requirements and answer all your questions. We can also implement this task for you on individual base.

Frequently asked questions

admin — Tue, 21 Apr 2009 13:01:00 +0000

Continue answering questions on advanced use of PointLoyalty Manager system.
Last weeks we were often getting following questions:
1. I want to assign bonus points to my customers using your system but I don’t keep my data on your server. What should I do?
— According to our data protection policy we guarantee the non-disclosure of confidential information – see http://www.pointloyalty.com/non_disclosure.html
— Besides, you can delete submitted data using our API (http://www.pointloyalty.com/doc/rest_javadoc/index.html). After customer operation processing is finished you can immediately delete the operation from the system. You can delete the data after submitting customer transactions and also delete all the transactions for certain time interval. Same logic applies to the data of your customers.
(Pay attention that you will not be able to use operation history rules in this case since it gets deleted.)
2. Standard reports are not enough for me, I need special ones. How do I get them?
We are planning to extend a list of reports available. But even when we add more reports it is likely that some part of our clients will require specific reporting on loyalty programs.
We can offer 2 options to solve this problem: — sales@pointloyalty.com
— You can order additional non-standard reports development to out company or our IT partner — sales@pointloyalty.com.
— You can use our system API (REST and Web Services) and get all information required to make custom reports. All information – state of your programs, customer activity, earned bonus points etc – is available through our external API.

REST Loyalty API.

admin — Mon, 30 Mar 2009 12:51:00 +0000

There is a new release of PointLoyalty Manager bonus loyalty management system coming out next week.
New version features better and wider support for web developers.
In addition to already implemented Web Services there will be REST-based integration support (see Representational State Transfer).
The new release with enhanced integration options is an important step to broaden the audience of PointLoyalty system users. We believe it will become much faster to integrate our system with your online internet solutions. You will be able to add bonus reward programs support in a matter of hours.
Detailed description, examples and sample REST resources will help you solve your tasks faster.
See more details after the release.