Frequently asked questions

Continue answering questions on advanced use of PointLoyalty Manager system.
Last weeks we were often getting following questions:
1. I want to assign bonus points to my customers using your system but I don’t keep my data on your server. What should I do?
— According to our data protection policy we guarantee the non-disclosure of confidential information – see http://www.pointloyalty.com/non_disclosure.html
— Besides, you can delete submitted data using our API (http://www.pointloyalty.com/doc/rest_javadoc/index.html). After customer operation processing is finished you can immediately delete the operation from the system. You can delete the data after submitting customer transactions and also delete all the transactions for certain time interval. Same logic applies to the data of your customers.
(Pay attention that you will not be able to use operation history rules in this case since it gets deleted.)
2. Standard reports are not enough for me, I need special ones. How do I get them?
We are planning to extend a list of reports available. But even when we add more reports it is likely that some part of our clients will require specific reporting on loyalty programs.
We can offer 2 options to solve this problem: — sales@pointloyalty.com
— You can order additional non-standard reports development to out company or our IT partner — sales@pointloyalty.com.
— You can use our system API (REST and Web Services) and get all information required to make custom reports. All information – state of your programs, customer activity, earned bonus points etc – is available through our external API.