Employee loyalty
I watched staff turnover situation in one (not so big) company. There was no turnover in it since very long time. After one of the leading managers has left the company employees started to quit thick and fast. I talked to one the former employees:
- Why did you left ‘ZZZ’?
- The salary was way too low
- How long this situation lasted?
- 1.5 years
- Why didn’t you quit earlier then?
- There was such a special atmosphere in our department…
I tried to understand what methods were used by their former manager but have not heard anything besides small corporate parties, organizing outdoor events and other simple casual strokes which were not cancelled after the manager departure.
Later I talked once again with people from that company. There were indeed no special actions taken by the manager to support employee loyalty. It was simply his charisma – he was open, loved his colleagues and tried to support friendly atmosphere in the company.
It is often enough to use common sense when working with people. Treat your employees and clients same way as if you were in their position and they will be loyal to you at least. All the other technical tricks of loyalty programs – are only a supplements to the most important – humane relations.
Tags: customer loyalty, employee loyalty